Purpose and Beliefs

Hackensack University Medical Center is a team committed to providing an exceptional patient experience through quality patient-centered care, education, research, and community outreach.

 

Guiding Principles & Values

Quality/Value
  • We are dedicated to achieving excellence in patient- and family-centered care.
  • We provide the highest quality and value-based services.
  • We advance the delivery of evidence-based healthcare.
  • We maintain a safe and clean environment.
  • We are committed to innovation to enhance quality of care.
Integrity
  • We hold ourselves accountable to meet and exceed our professional responsibilities.
  • We adhere to moral and ethical principles.
  • We act in an honest and fiscally-responsible manner.
Teamwork
  • We cooperate and align our efforts to fulfill our purpose and to achieve the highest level of satisfaction for our patients, their families, employees, physicians, and others.
  • We are compassionate and respectful, we value diverse opinions, and we recognize individual contributions to foster healthy and supportive relationships.
Professionalism
  • We demonstrate excellence through our appearance, expressions, and actions.
  • We are dedicated to growth through continuous learning.
  • We adapt to the ever-changing healthcare environment.
  • We are culturally competent and responsive to the needs, values, and preferences of our patients, their families, and our colleagues.
Communication
  • We demonstrate effective two-way communication with our patients, families, employees, physicians, and the community-at-large.
  • We provide timely, clear, concise, and reliable information and we ensure understanding.
  • We listen and respond to input and feedback.

 

Beliefs

  1. Quality-Achieving excellence in patient-centered care and service.
  1. Service-Committing to anticipate and fulfill the needs, requests, and wishes of our customers.
  1. Patient-Centered Care-Providing care that is compassionate, empathic, and responsive to the needs, values, and preferences of individual patients and the families of patients.
  1. Innovation-Advancing the delivery of healthcare through the use of cutting-edge technology, research, education, and processes that achieve desired outcomes.
  1. Compassion-Showing concern for all individuals by listening to, and empathizing with, their feelings, anxieties, and expectations.
  1. Communication-Providing timely, reliable information that results in understanding.
  1. Integrity-Acting in a responsible and ethical manner.
  1. Professionalism-Accepting individual responsibility and accountability within our roles, as defined by the standards of our profession.
  1. Respect-Listening to, and valuing, diverse opinions.
  1. Satisfaction-Creating a safe, supportive, and healing environment that inspires us to exceed the needs and expectations of patients, the families of patients, physicians, and employees.
Robert C. Garrett on Caucus NJ

Steve Adubato interviews Hackensack University Health Network President and CEO, Robert C. Garrett

to find a doctor call 855-422-9355
 


 
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