HackensackUMC Receives Advanced Rating from the Centers for Medicare & Medicaid Services for Patient Satisfaction

August 6, 2015 09:52 AM

Hackensack University Medical Center is pleased to announce that it has advanced from a three-star rating to a four-star rating, according to the Centers for Medicare & Medicaid Services (CMS). The hospital rating system, which began in April, is based on the 11 publicly-reported measures in the Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS). HackensackUMC improved its HCAHPS survey results, which measure patients’ experiences and satisfaction.

“We are proud of the improvement HackensackUMC has demonstrated in our patient experience scores,” said Robert C. Garrett, president and chief executive officer of the Hackensack University Health Network. “Today, there are more resources for patients that offer transparency and useful information to make informed healthcare decisions. HackensackUMC remains committed to patient- and family-centered care, and I commend our entire healthcare team on their dedication to our patients’ satisfaction.”

“Improving our rating from three to four stars is no ordinary accomplishment. It truly takes an entire team – across different departments and positions - to care for one patient,” said Dianne A.M. Aroh, executive vice president, chief patient care and clinical officer at HackensackUMC. “There is always room for further opportunity, and our team will continue its commitment of providing world-class, effective care in the most patient- and family-friendly ways.”

CMS’ Hospital Compare website is part of a broader effort that offers consumers simple, five-star rating systems based on publicly reported measures. In addition to hospitals, the site rates nursing homes, home health providers, dialysis facilities and large group practices. The rating system began in April 2015, and will be updated quarterly. The most recent ratings are based on HCAHPS survey results for the reporting period from October 2013 to September 2014.

 

About Hackensack University Medical Center

HackensackUMC, a nonprofit teaching and research hospital located in Bergen County, NJ, is the largest provider of inpatient and outpatient services in the state. Founded in 1888 as the county’s first hospital, it is the flagship hospital of Hackensack University Health Network, one of the largest health networks in the state comprised of 1,717 beds, more than 10,000 team members and 3,300 credentialed physicians. HackensackUMC was listed as the number one hospital in New Jersey in U.S. News & World Report’s 2015-16 Best Hospital rankings - maintaining its place atop the NJ rankings since the rating system was introduced. It was also named one of the top four New York Metro Area hospitals. HackensackUMC is the only hospital in New Jersey, New York and New England to be named one of Healthgrades America's 50 Best Hospitals™ nine consecutive years, and receive the Healthgrades Distinguished Hospital Award for Clinical Excellence™ 13 years in a row. The medical center is one of the top 25 green hospitals in the country according to Practice Greenhealth, and received 23 Gold Seals of Approval™ by the Joint Commission – more than any other hospital in the country. It was the first hospital in New Jersey and second in the nation to become a Magnet® recognized hospital for nursing excellence; receiving its fifth consecutive designation in 2014. HackensackUMC has created an entire campus of award-winning care, including: the John Theurer Cancer Center; the Heart & Vascular Hospital; and the Sarkis and Siran Gabrellian Women’s and Children’s Pavilion, which houses the Joseph M. Sanzari Children’s Hospital and Donna A. Sanzari Women’s Hospital, which was designed with The Deirdre Imus Environmental Health Center and listed on the Green Guide’s list of Top 10 Green Hospitals in the U.S. HackensackUMC is the Hometown Hospital of the New York Giants and the New York Red Bulls and is Official Medical Services Provider to The Barclays PGA Golf Tournament. It remains committed to its community through fundraising and community events. To learn more, visit: www.HackensackUMC.org.     

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