Introducing ConvenientCare Now by Hackensack University Health Network

January 13, 2016 10:45 AM

Hackensack University Health Network, one of the leading health systems in the nation, has partnered with American Well, a leading national telehealth company, to provide telehealth services within its health network. ConvenientCare Now by Hackensack University Health Network will be available through the use of smartphones, tablets, mobile devices or online video - patients will have access to quality physicians any time of day.

“As a nationally recognized leader in health and wellness services, we are pleased to be the only health system in New Jersey to partner with American Well,” said Robert C. Garrett, president and chief executive officer of the Hackensack University Health Network. “Our Network has remained dedicated to providing the highest quality of care across the entire continuum — from prevention and outpatient services, to hospital-based care and rehabilitation throughout the recovery process.”

“Utilizing various technologies, such as that provided by American Well, is just one more example of our commitment to improving the health of the populations who entrust their care to our Network,” said Mark D. Sparta, executive vice president and chief population health officer of the Hackensack University Health Network.  “Our ConvenientCare Now by Hackensack University Health Network greatly expands upon our already-established continuum of care, offering a convenient, accessible, patient-centered solution for non-emergent healthcare.”

American Well is a telehealth software and services company that partners with the nation’s top health systems and health plans, major employers and more than 25 million covered Americans. American Well’s consumer service, Amwell,connects people with board-certified doctors, registered dietitians and psychotherapists for video visits via smartphone, tablet, kiosk, phone or desktop.

“Patient- and family-centered care is core to Hackensack’s mission.  With telehealth, Hackensack now has the ability to extend their reach further into the community and deliver high-quality care wherever their patients may be.   As the first major health system in New Jersey to offer telehealth, they are forward-thinking in providing a convenient alternative to in-hospital care that will strengthen – not diminish – the trusted relationship between providers and their patients,” said Danielle Russella, President, Customer Solutions, American Well.  “We are proud to partner with such a highly regarded medical network to advance the delivery of healthcare through technology.”

“Telehealth represents a new frontier in medicine—virtually connecting patients directly with providers in real-time. ConvenientCare Now by Hackensack University Health Network is more convenient, affordable and efficient for patients. We look forward to providing an exceptional telehealth experience through this partnership with American Well,” added Garrett.

ConvenientCare Now by Hackensack University Health Network’s telehealth services will launch during the first quarter of 2016.  For more information, please visit

About Hackensack University Health Network

Hackensack University Health Network is the New Jersey-based parent company of HackensackUMC, the HackensackUMC Foundation, Hackensack University Medical Group, and corporate joint venture partners with LHP Hospital Group in ownership of two hospitals: HackensackUMC at Pascack Valley and HackensackUMC Mountainside. In April 2015, HackensackUHN welcomed Palisades Medical Center as a full member of the Network, marked by the execution of a definitive agreement. In May 2015, HackensackUHN signed a definitive agreement to merge with Meridian Health; creating one, integrated healthcare delivery system, known as Hackensack Meridian Health. In June 2015, HackensackUHN and Seton Hall University announced a definitive agreement to form a new, four-year school of medicine – the only private medical school in New Jersey. HackensackUHN also enjoys clinical and academic affiliations with some of the nation’s most well-renowned health systems, hospitals and universities, including: Aetna, AllSpire Health Partners, CityMD, Englewood Hospital and Medical Center, Georgetown Lombardi Comprehensive Cancer Center, Good Samaritan Regional Medical Center, Horizon Blue Cross and Blue Shield of New Jersey; MedStar Georgetown University Hospital, MinuteClinic, NYU Langone Medical Center’s Division of Pediatric Surgery, OMNIA Health Alliance; Rutgers Medical School, St. George’s University, Stevens Institute of Technology, Summit Medical Group, The Statesir Cancer Center at CentraState, and United Surgical Partners International. With more than 10,800 employees, 3,300 credentialed medical staff members and 1,717 hospital and nursing home beds at hospitals within the Network, Hackensack University Health Network is one of the largest healthcare systems in New Jersey.


About American Well

American Wellis transforming the way healthcare is delivered through telehealth. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We deliver healthcare into people’s homes and workplaces through our work with top health plans, health systems and employers, as well as our telehealth app, Amwell.A patient using Amwell can be connected to a board-certified doctor of their choosing in just minutes for a visit carried out over smartphone, tablet, kiosk, phone, or desktop. American Well and Amwell are registered trademarks or trademarks of American Well Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For more information on our services, visit To download Amwell and have a doctor visit now, visit








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