Our Services


The Pediatric Emergency Department’s facilities have been designed to be child-friendly and comfortable. The department consists of a separate pediatric waiting area, pediatric treatment areas, pediatric trauma bay, pediatric resuscitation room, two isolation rooms with private bathrooms, a procedure room, and specialized rooms for orthopedic and gynecologic, assessment and treatment. All of our beds feature central monitoring so that our physicians and nurses can keep apprised of each child’s vital signs and medical condition at all times. Each treatment area is equipped with a television and telephone. If your child is allowed to eat, we will provide a meal or a snack as appropriate. 
In addition, we have a prompt care area where patients with non-emergent needs can be seen and treated quickly.

Educational Programs

From time to time, the Pediatric Emergency Department and the pediatric trauma center work together to provide educational programs and training to healthcare professionals and the public on topics of importance, such as the H1N1 virus, teenage driving, or the New Jersey safety helmet laws.
In addition to community education, the physicians play an important role in educating medical students from the medical schools at Rutgers and St. George’s University, teaching the healthcare professionals of the future.

Emergency Preparedness

The Pediatric Emergency Department actively participates in Emergency Preparedness for not only the Children’s Hospital, but for the Medical Center at large.  Our staff is trained as first receivers following any sort of mass casualty incident, and work with their inpatient and outpatient colleagues to ensure that in the event of a disaster we can mobilize the appropriate response.  Several of our staff members also serve on the medical center’s Emergency Preparedness Committee to development emergency plans and policies in the event of a natural or manmade disaster or medical emergency that would send large numbers of patients to our emergency departments and trauma center.  We also participate in county and state emergency preparedness drills and work with our ETD colleagues to improve our responses and educate the medical center staff.  Our staff is also trained to staff the Medical Center’s Mobil Hospital Unit (MACH).


Telephone Triage

The pediatric Telephone Triage Program functions as a telephone call center for patients of primary care providers who subscribe to the program. The telephone triage staff answer phone calls requiring pediatric care advice during hours that the pediatrician’s office is closed.
The Telephone Triage Program employs registered nurses experienced in the assessment and treatment of children. The nurse obtains pertinent information related to the chief complaint, past medical history, allergies, and current status to determine the level of medical care necessary.  They give home care advice and follow up with the pediatrician during regular hours, refer them to the nearest emergency department or advise them to call 911.
The nurses utilize computerized, symptom-specific protocols that have been developed by Dr. Barton Schmidt of Children’s Hospital in Denver  and endorsed by the American Academy of Pediatrics.
Registered professional nurses who specialize in pediatric care answer all incoming calls. Depending upon the type and severity of illness, injury, disease, or disorder, the nurse utilizes the Care Advice Guidelines to decide the appropriate intervention, treatment, and disposition.
Upon completion of a call to the Telephone Triage Program, a patient medical record is generated and sent directly to the patient’s primary care provider for review and necessary follow-up.
Robert C. Garrett on Caucus NJ

Steve Adubato interviews Hackensack University Health Network President and CEO, Robert C. Garrett


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