Hospital Access Management: Future Patient Access Leaders Learn on the Job

Formal classroom training is one way for patient access employees to hone their leadership skills, but it’s not the only way. According to Medha Havnurkar, FACHE, CPHQ, director of Talent Management, Organizational Effectiveness and Culture, Hackensack Meridian Health, employees learn in many ways. The “70:20:10” formula hold that people acquire about 70% of learning through on=the-job experiences, 20% through coaching and feedback and just 10% from formal training programs.

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