Hackensack Partners with Hotel Group to Train Staff

Hackensack University Medical Center has entered into a training and certification partnership between its Hospitality Services Division and the American Hotel & Lodging Educational Institute (AHLEI). According to Kunle Modupe, vice president of Hospitality Services at Hackensack University Medical Center, team members expressed a strong desire for more training and development and the medical center is thrilled to provide new opportunities for educational growth and career advancement. Approximately 88 Hospitality Division team members and 50 security officers have completed courses with at least 29 more pending. Training and certifications programs, which are conducted online during individual team members’ own time, build new skills, provide opportunities to advance and earn higher salaries, reduce attrition, and build trust. Courses are offered to service industry team members in areas including but not limited to: Nutrition and Food Management, Guest Services, Environmental Services, Plant Operations, Security and Patient Transport. According to Tony Cabrera, operations manager of Hospitality Services, the majority of team members who received the training have expressed an interest in taking another course.