Patient Safety & Quality

Hackensack University Medical Center aspires to deliver the highest quality patient care, advance reliability in patient safety, and confer a patient-centered experience for patients, families, visitors and staff.

Mission

Lead Hackensack to:

  • Eliminate preventable harm to patients, family members, and staff
  • Attain unsurpassed clinical and patient-reported outcomes
  • Build organization-wide participation in improvement through transparency, collaboration, and mutual learning

We:

  • Lead and facilitate redesign of patient care processes and clinical decisions to attain superior outcomes
  • Analyze data to inform and guide improvement efforts
  • Develop organizational capacity for improvement through teaching and mentorship

Vision

  • Become an organization in which safety and quality improvement is everyone’s job and patients and families are free of worry about adverse events.
  • Lead the nation in delivery of safe, efficient, equitable, timely, patient-centered, and evidence-based care.

Our Commitment

In order to achieve our quality and safety objectives, we are committed to an environment of transparency. To learn more about how we are doing, access our Hospital Performance Reports.


View All Reports

Patient Experience

At Hackensack Meridian Health, our top priority and brand promise is to deliver the best health care experience. Whether it involves clear communication or even just a smile, we’re hard at work ensuring our patients are having the best experience.

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital CAHPS®, is a standardized survey that asks discharged patients 27 questions about their recent hospital stay. Below are five topics with how patients rated Hackensack University Medical Center a 10 out of a 10-point scale (always), compared to state and national.

Readmission Rates

Patients who are admitted to the hospital for treatment of medical problems may experience problems soon after they are discharged and need to be admitted to the hospital again. These events can often be prevented if we follow best practices for treating patients. Measures of 30-day unplanned readmission show when patients who have had a recent hospital stay need to go back into a hospital again for unplanned care within 30 days of their initial discharge.

Health Care Associated Infections

The Centers for Disease Control and Prevention (CDC), the leading national public health institute of the United States, notes that on any given day, about one in 25 hospital patients in the United States has at least one infection acquired while in the hospital. This fact highlights the need for continued efforts to improve infection control in U.S. hospitals. To address this issue, Meridian has convened system-wide, multi-disciplinary teams to review our care processes. Our goal is zero infections, all the time.