Patient Safety & Quality
Our Commitment
In order to achieve our quality and safety objectives, we are committed to an environment of transparency. To learn more about how we are doing, access our Hospital Performance Reports.
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Patient Experience
At Hackensack Meridian Health, our top priority and brand promise is to deliver the best health care experience. Whether it involves clear communication or even just a smile, we’re hard at work ensuring our patients are having the best experience.
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital CAHPS®, is a standardized survey that asks discharged patients 27 questions about their recent hospital stay. Below are five topics with how patients rated Hackensack University Medical Center a 10 out of a 10-point scale (always), compared to state and national.
Readmission Rates
Patients who are admitted to the hospital for treatment of medical problems may experience problems soon after they are discharged and need to be admitted to the hospital again. These events can often be prevented if we follow best practices for treating patients. Measures of 30-day unplanned readmission show when patients who have had a recent hospital stay need to go back into a hospital again for unplanned care within 30 days of their initial discharge.
Health Care Associated Infections
The Centers for Disease Control and Prevention (CDC), the leading national public health institute of the United States, notes that on any given day, about one in 25 hospital patients in the United States has at least one infection acquired while in the hospital. This fact highlights the need for continued efforts to improve infection control in U.S. hospitals. To address this issue, Meridian has convened system-wide, multi-disciplinary teams to review our care processes. Our goal is zero infections, all the time.
- Catheter-Associated Urinary Tract Infections (CAUTI)
- Clostridium Difficile Infections
- Central Line-Associated Bloodstream Infections (CLABSI)
- Surgical Site Infections (SSI) Following Abdominal Hysterectomy
- Surgical Site Infections (SSI) from Colon Surgery
- Methicillin-Resistant Staphylococcus Aureus (MRSA) Infections