The Patient Experience at John Theurer Cancer Center
…where you’re not just a patient, but a valued client
“At the John Theurer Cancer Center, every patient is a VIP.” Those words by Sharon Lee Parker, Director of Patient Experience, Excellence and Advocacy, sum up the approach we take to every patient we treat, as well as family members, caregivers, and friends.
As a “cancer coach,” Ms. Parker spends her days speaking with our patients and their loved ones, learning what JTCC can do for them to ease one of the most challenging experiences of their lives. She should know: she herself was diagnosed with cancer in 2002. Her fundamental belief is that a combination of the brain and the heart can enable you to deal with the disease effectively. She shares this belief with the staff of JTCC, to whom she provides guidance on patients’ perceptions and expectations and how to best serve each person who walks through our doors.